STANDARD TERMS AND CONDITIONS OF SALE DESCH ART AND DECO
Effective Date: [January 2024 onwards]
Welcome to DESCH. By using our services and making a purchase in our physical and virtual store, you accept the following terms and conditions. Please read them carefully.
Overview DESCH is a Riviera Maya-based company specializing in the sale of furniture and home accessories. We offer our products both in our physical store located at Carr. Federal 307 and Av. Solidaridad, Plaza Nash, Local 10. CP 77710, Solidaridad, Quintana Roo, and in our online store available at https://desch-store.com.
Acceptance of Terms By making a purchase, you accept these terms and conditions as well as our privacy policy. These terms apply to all transactions made in our physical and virtual store.
Product Descriptions We strive to provide accurate and up-to-date descriptions of our products. However, we do not guarantee that product descriptions, colors, prices, or other content are accurate, complete, reliable, current, or error-free. The customer is obligated to clarify any questions about the product at the time of purchase, which will be resolved by specialized advisors.
Prices and Availability Prices and availability of products are subject to change without prior notice. We reserve the right to limit the quantities of any product we offer.
Order and Payment
5.1 Online Orders: Orders placed through our virtual store will be confirmed by email. Order confirmation does not guarantee product availability.
5.2 Payments: We accept the following forms of payment: Cash, Transfer, Debit, Credit. Payment must be completed in full before product delivery.Delivery and Shipping
6.1 Delivery Times: Delivery times vary depending on the customer's location and product availability. We strive to meet estimated delivery times but do not guarantee specific times.
6.2 Shipping Costs: Shipping costs are waived for deliveries in Playa del Carmen and surrounding areas, and must be calculated separately for outlying areas in the rest of the Republic.
6.3 Risk of Loss: All products purchased are shipped under a shipping contract. The risk of loss and ownership of the products passes to you and your chosen shipping company at the time of delivery.Returns for Manufacturing Defects
Returns and exchanges are not accepted once the product has been delivered, except in cases where a manufacturing defect is proven or the corresponding warranty applies. In these situations, the product must be in its original condition and unused. The customer may request a full refund of the amount paid, provided these conditions are met. 7.1 Customized or Custom-Made Products
Returns and exchanges are not accepted once the manufacturing process for customized or custom-made products has begun. These items require specific development and production, which begins upon confirmation of the order through advance payment. This process generates costs and commitments assumed by the company. As these are pieces designed exclusively for each customer, they cannot be used for general purposes or resold. Therefore, they cannot be returned, cancelled, or modified..Claims and Warranties
8.1 Warranty: We offer a limited warranty of [6 months] on our products, which covers manufacturing defects. This warranty does not cover damage caused by misuse, normal wear, or negligence.
8.2 Unjustified Claims: We reserve the right to reject claims that we deem to be unwarranted according to our warranty and fair use policies.Personal Data Protection
9.1 Data Collection: When making a purchase, we collect personal information such as your name, address, email, and payment details.
9.2 Use of Data: We use this information to process your order, improve our services, and communicate with you about your purchase.
9.3 Data Security: We are committed to protecting your personal information and using it only for the purposes set out in our privacy policy. We do not share your information with third parties without your consent, except when necessary to comply with the law or complete a transaction.
9.4 Customer Rights: You have the right to access, rectify, and delete your personal information stored by us. To exercise these rights, please contact us at [deschmexico@gmail.com].Intellectual Property
All content in our store, including texts, graphics, logos, images, and software, is the property of DESCH and is protected by intellectual property laws. Unauthorized reproduction, distribution, or use of our content is not permitted.Limitation of Liability
In no event shall DESCH be liable for direct, indirect, incidental, special, or consequential damages resulting from the use of our products or the inability to use them.Governing Law
These terms and conditions are governed by the laws of [Mexico, State of Quintana Roo], and any dispute will be resolved in the courts of [Solidaridad].Modifications of Terms
We reserve the right to modify these terms and conditions at any time. Modifications will be effective immediately upon posting in our virtual store.Contact
For any inquiries or assistance, please contact us at [deschmexico@gmail.com or +52 984 129 7685].
7.2 Store Credit Refunds In cases where the company authorizes a return (except as provided in point 7.1), the refund will be made only in the form of store credit. No refunds will be made in cash or to the original means of payment, since the amounts paid are part of the company's operational and financial flow. Store credit may be applied to future purchases, with no expiration date, and will correspond solely to the value of the returned product, excluding shipping, installation, or other associated services. 7.3 Return or Exchange Procedure To initiate a return or exchange process, the customer must contact our customer service via email or to the telephone number +52 984 129 7685.
Thank you for choosing DESCH. We are committed to providing you with high-quality products and excellent customer service.